How we collect, use and protect your information, including your mobile number and text message consent.
Effective date: 9 November 2026
This Privacy Policy explains how ScalingEdge Ltd ("Scaling Edge", "we", "us" or "our") collects, uses, shares and protects personal information when you visit scalingedge.ai, book a call with us, fill in one of our forms, or agree to receive text messages (SMS) from us. It applies to clients, prospective clients and visitors in the United States, the United Kingdom and anywhere else we do business.
Scaling Edge is a marketing and sales agency for high-ticket service businesses. We run paid advertising, produce video content, and provide appointment setting and closing services for our clients. We are registered in England and Wales as ScalingEdge Ltd, company number 16214507, at 20 Wenlock Road, London, England, N1 7GU. We are responsible for the personal information described in this policy. You can contact us about this policy or your information at any time by email at info@scalingedge.ai or by phone on +44 7347 245505.
We only collect the information we need to run our services. This includes:
Where we run campaigns for a client, we handle information about that client's own leads and customers on their instructions. In those cases the client decides how that information is used and this policy describes what we do on their behalf.
We use your information to:
If you give us your mobile number and tick the consent box, we use your number to send you messages about the things you have signed up for. Depending on what you agreed to, these may include confirmations of calls you have booked, appointment reminders, changes to a booking, replies to your questions, updates about work in progress, and offers and updates about our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We will not share your mobile number or your text message opt-in consent with any third party or affiliate for their marketing or promotional purposes. Information may be shared with subcontractors who support our services, such as our customer relationship management and messaging platform providers, only so they can deliver messages to you on our behalf. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and get help by replying HELP. Full details are in our SMS Terms and Conditions, and the exact consent wording and the form it appears on are recorded on our SMS opt-in page.
We do not sell your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need to do their job. These include:
We may also share information where the law requires it, or to establish, exercise or defend legal claims.
We use cookies and similar tools to make our website work, remember your preferences, understand how visitors use the site, and measure our advertising. You can block or delete cookies in your browser settings. If you block some cookies, parts of the site may not work as expected.
We keep your information only as long as we need it for the purposes in this policy. Records relating to contracts and payments are kept for as long as accounting and tax rules require, normally six years in the United Kingdom. Text message consent records are kept for as long as you are subscribed, and afterwards for as long as we need them to prove your consent and respect your opt-out. Call recordings are kept for as long as we need them for training, quality and record-keeping, and you can ask us to delete yours sooner.
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls on our systems, and reputable providers who maintain their own security standards. No method of transmission or storage is completely secure, but we work hard to protect your information and will act quickly if anything goes wrong.
Depending on where you live, you have rights over your personal information. You can ask us to:
Email info@scalingedge.ai and we will deal with your request. If you are in the United Kingdom and you are not happy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.
Our services and text messages are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13, and we do not send text messages to anyone we know to be under 18. If you believe a child has given us their information, contact us and we will delete it.
We are based in the United Kingdom, and some of our service providers store or process information in the United States and other countries. When information is transferred internationally, we rely on appropriate safeguards such as adequacy decisions and standard contractual clauses.
We may update this policy from time to time. The latest version will always be on this page with its effective date. If we make a significant change, we will let you know by email or text message where appropriate.
Questions about this policy, or about the information we hold on you, go to info@scalingedge.ai.
ScalingEdge Ltd
20 Wenlock Road, London, England, N1 7GU, United Kingdom
Registered in England and Wales, company number 16214507
Email: info@scalingedge.ai
Phone: +44 7347 245505